Warranty and Damage Protection

Warranty and Damage Protection Policy

At Dazzle Jewels, we are committed to ensuring the quality and
durability of our products. We offer a comprehensive warranty and damage
protection policy for items purchased through our company website or stores. 

Warranty
Coverage:

 

• Dazzle Jewels provides a warranty that covers
  damage to your purchased items during the warranty period. 

 

Eligibility for Free Replacement:

 

• If any item sustains damage during the
  warranty period, you are eligible for a free replacement. 

 

Alternative Options:

 

• In cases where a replacement is not available,
  our customer service team may offer alternative options, including store
  credit or an exchange, at their discretion. 

 

Warranty Timeframes:

 

• For Silver Jewellery, which includes
  gold-plated, gold-filled, or sterling silver items, the warranty period is
  180 days. 
• For Fine Jewellery, encompassing solid 14K
  gold and diamond items, the warranty period extends to 365 days. 

 

Initiating a Warranty Claim:

 

• The warranty period commences from the date
  when the order tracking is marked as "delivered." Should you
  need to file a claim, it must be done within 180 or 365 days from this
  delivery date, depending on the product type. 

 

Exclusions:

 

• Please note that our warranty policy
  exclusively applies to items purchased directly through Dazzle Jewels,
  including our company website or stores. Purchases made through
  third-party retailers are not covered under our warranty. For assistance
  with third-party purchases, customers should contact the respective
  retailer directly. 

 

Replacement Orders:

 

• Rest assured that there are no additional
  shipping fees for replacement orders. We understand the importance of your
  satisfaction, and replacement orders can be shipped worldwide. Please
  refer to the Dazzle Jewels website to check the list of available
  countries. 

 

Customs Fees for International Orders: 

 

• For international replacement orders, it's
  important to be aware that customs fees may be applied upon delivery based
  on local tariff laws. We recommend reviewing the Dazzle Jewels website for
  detailed information regarding international shipments and customs
  regulations. 

 

Our commitment is to ensure that your jewelry retains its beauty and
quality. If you have any inquiries or require assistance regarding our warranty
and damage protection policy, please feel free to contact our customer support
team. 

Best regards, 

Rishabh Soni 

Dazzle Jewels