Shipping and Delivery Policy

Shipping and Delivery Policy

Shipping:

At Dazzle Jewels, we are committed to ensuring a smooth and efficient
shipping and delivery process for your orders. Please take note of the
following details:

Shipping Time:

 

• Orders are typically processed and shipped
  within 48 hours. It's important to mention that personalized items may
  require additional processing time.

 

Split Orders:

 

• If your order consists of both personalized
  and non-personalized items, we will split the order. Non-personalized
  items will be delivered ahead of personalized ones.

 

Shipping Charges:

 

• We offer free shipping on all orders. However,
  please be aware that international orders and returns are not eligible for
  free shipping.

 

Tracking:

 

• We believe in keeping you informed. As soon as
  your order is shipped, you will receive tracking details through WhatsApp,
  email, and SMS.

 

Partial Deliveries:

 

• If you order non-personalized or Gold jewelry
  along with other items, your order might arrive in separate shipments.

 

Returns:

Our goal is your satisfaction, and we offer a convenient return policy:

Return Policy:

 

• We provide a 15-day return policy for all
  unused and unworn items, no questions asked. Please note that this policy
  does not apply to personalized jewelry unless they are defective or
  spurious. The processing of refunds is subject to an inspection of the
  returned items.

 

Refund Policy:

 

• When you request a return, the refund will be
  initiated once we receive the product in our warehouse.

 

Replacement & Exchange:

 

• We understand that your preferences may
  change. You can request a replacement or exchange of your order, subject
  to the same conditions as returns. Replacement shipments will be arranged
  after the initial return has been collected or delivered (in the case of
  Gold items).

 

Return Process:

 

• Initiating a return is easy through our
  website or app. Alternatively, you can reach out to our Customer Support
  team at care@dazzlejewels.in , and they will guide you through the
  process. We kindly ask for your availability during the reverse pick-up
  and that you respond to calls from the delivery partner. If you miss the
  pick-up or are unable to answer the calls, the delivery partner may need
  to cancel the reverse pick-up, requiring the process to be re-initiated.

 

Non-Serviceable Pin Codes:

 

• While most pin codes are serviced for both
  forward and reverse deliveries, in rare cases, certain pin codes may only
  be forward serviceable. In such instances, we may request you to return
  the product using an alternate courier service, like India Post. We will
  reimburse all reasonable shipping costs (up to Rs 75) incurred by you for
  these returns. Charges exceeding Rs. 75 will be adjusted against your
  refund. For non-serviceable pin codes, you are responsible for returning
  the jewelry to our warehouse, and you will receive Rs. 75 for shipping
  charges with your refund.

 

Missing or Empty Parcel:

• If you receive an empty parcel or have missing
  products in your order, please contact our customer support team within 48
  hours of receiving the package. We will require a 360-degree unpacking
  video of the parcel to assist with your request. Please note that
  insufficient evidence or visible tampering with the package may affect the
  eligibility of your claim, and the final decision will be at our
  discretion.

Our aim is to provide you with a secure and satisfactory shopping
experience. If you have any questions or require further assistance, please
feel free to reach out to our customer support team.

Best regards,

Rishabh Soni

Dazzle Jewels